Ramallah, Palestine
Hyundai Palestine, represented by the Palestine Automobile Company, has recently achieved a new milestone in the 2024 Global Customer Experience Championship for the Middle East and Africa region. The company secured second place, winning two silver awards in the Passenger Car Sales and Passenger Car Service categories, reaffirming its outstanding performance in adopting the best customer service practices.
Hyundai Palestine takes great pride in this remarkable achievement, which was made possible by its exceptional team of sales and customer service advisors. This success underscores the company’s commitment to providing the best customer experience. The recognition highlights Hyundai Palestine’s ability to deliver an exceptional experience to its customers, adhere to the highest standards, improve the quality of sales and after-sales services, and enhance customer satisfaction.
Commenting on this achievement, Mr. Rami Shamshoum, General Manager of the Palestine Automobile Company – Hyundai Palestine, stated:
“We are delighted with this prestigious accomplishment, which reflects the dedication of our outstanding team of sales and customer service advisors. This opportunity allowed us to showcase our customer service experience at a global event attended by automotive experts, Hyundai representatives, agents, and distributors. This victory will serve as a motivation for us to continue strengthening our position in Palestine and the region.”
The Global Customer Experience Championship (CXC) is an annual competition organized by Hyundai Motors for its agents and distributors to enhance efficiency and develop best practices for sales and customer service advisors. This year, more than 234 teams from 24 countries participated in the competition by preparing representative video simulations to showcase their vision and experiences in customer service. The evaluation process is based on key criteria, including communication skills, customer interactions, product presentation, key selling points, test drive experiences, handling customer complaints, and customer service skills.
Launched in 2018, the Global Customer Experience Championship (CXC) aims to share best practices in customer service, enhance the efficiency of global agents, leverage diverse expertise, implement real-world customer care strategies, and integrate online learning into offline practices.
